31 Mar 2017

Businesses benefit from remote IT support

The way businesses benefit from remote IT support is on the increase as the digital revolution has forced SMEs and large corporations to build an effective IT infrastructure, as many core business functions are now supported by tech such as the cloud and ultrafast broadband. The endless march of new technology and the growing expectations of customers means IT has to be optimised on a daily basis, which can be challenging without expert assistance.

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18 Jul 2016

Remote IT support – A primer

What is remote IT support and how does it work:

Remote IT Support uses specialist tools and software that enable IT technicians to connect to a remote computer from offices via the internet and work directly on the remote system be it business or domestic based requirement, its main focus is to access computers /servers located anywhere in the world for purposes of supporting remote users. General the client will be directed to an IT companies website which will automatically generate a secure numeric pin which the client then enters into the location box.  This then creates a secure connection between technician and client enabling the technician to complete work and fix issues requested by the client.  Problems range from issues with Excel formulas, virus removal General Health checks, computers performance or basic computer training.  This offers clients fast effective solutions enabling them to focus on running their business from home or work. read more

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